Refund policy

Due to the custom nature of our products, all sales are final once your order has been processed.

However, if your item arrives damaged, defective, or incorrect, we’ve got you covered.

Damaged or incorrect items:
If you receive a damaged or incorrect product, please contact us within 7 days of delivery with:

• Your order number
• Clear photos of the issue

We will offer a replacement or refund at no extra cost.

Custom designs:
Because each item is made to order based on your uploaded design, we cannot accept returns or exchanges for:

• Incorrect size selection
• Change of mind
• Design errors submitted by the customer

Please double-check your design and size before placing your order.

Contact:
For any issues, reach out to us at: info@palmerprints.ca